– Is Fern Grotto Inn for me?
We’re not sure. We believe Fern Grotto Inn is the most unique and authentic place to stay in Kauai. Here are 8 ways to assess your compatibility level with Fern Grotto Inn.
– What is the best way to make a reservation?
Click here. You’ll be able to scroll through our different cottages and see availability. Simply pick your dates, fill in your personal/billing information and proceed with the reservation. You can also call us at 808-821-9836 or email at firstname.lastname@example.org and we can take care of it for you.
– What is the cancellation policy?
Because we are such a small operation, we have what might appear to be a strict cancellation policy.
If notice is received within 90 days of arrival, we are unable to issue a refund, unless we are able to re-book, then we will refund the days we are able to re-book minus a $50 cancellation fee. If notice is received 90 days or more in advance of arrival, a full refund will be issued minus a $50 cancellation fee. Cleaning fee will be refunded in any case, however transaction fee cannot be refunded.
We, ourselves, are travelers too and know that emergencies can and do occur. For this reason, we highly recommend http://www.insuremytrip.com/ which offers travel insurance to guard against any emergency that may require a cancellation. We thank you in advance for understanding and apologize for any inconvenience this may cause.
– Late Check-Out?
Check-Out is at 11:00 am. If available you can stay till 3 pm at no charge, however, if you wish to keep the cottage for use after that, then there is a charge of 50% of your room rate and we will guarantee a late Check-Out till your flight time, but this has to be confirmed beforehand. If your flight departs after 8 pm, then I would recommend this highly.
– Can we book all the cottages and have a family and friends get-together.?
We are not a good option for get-togethers as there is no covered common area for the group to gather. Ohana house, although larger than any of the other cottages, can only comfortably hold 8 guests in the dining room. Because of this shortcoming and other issues, we do not encourage group bookings.
– How far are you from the beach?
We are a block from the beach. Just a five minute walk.
– What is your address and phone number?
Our address is 4561 Kuamoo Road, Kapaa HI 96746. Our phone number is 808-821-9836.
– Will my cottage have internet?
All of our cottages are equipped with free wireless internet.
– Do you provide Beach Gear?
We have coolers, chairs, mats, umbrellas, boogie boards and fins. You only need to buy a mask if you wish to snorkel. We have you covered with the rest including plastic beach toys for kids.
– How far are you from the Airport?
We are 5 miles from the airport. It is a 15 minute ride and a cab costs <$25.
– Early Check-In?
Check-In is at 3:00pm. If possible we can accommodate early Check-In. Call us from the airport to see if it is possible.
– Is breakfast included?
No, we do not serve breakfast.
– Do you have a license to operate a vacation rental?
We have been issued a permit by Kauai County to operate a vacation rental. Our permit number is TVNC-1070.
– Do you have a phone in the cottages?
We do not, but there is a phone available on premises for free calls to USA and Canada.
– Do you have laundry facilities?
We have washer/dryer available at no charge. Detergent is included.
– Do I need a car to get around?
It is possible to make do without a car and use a combination of bicycle and public transportation. However, your mobility will be limited and you will not be able to visit quite a few places.
For more question please contact us at email@example.com